Looking to have a real and lasting impact?

Do you want to be part of a compassionate team that delivers life-changing community services?

Reporting to the Head of Risk, the Quality Assurance Manager is a key role in the organisation's Legal and Risk team, with key responsibilities that include:

• providing direction, oversight, support and advice in relation to legal and regulatory matters
• leading the organisation's quality, risk and compliance functions
• providing leadership and support in relation to the organisation's risk management and governance functions.

The Quality Manager role is responsible for:

• establishing and maintaining Quality Management Framework, including associated policies, procedures and systems.
• preparing and presenting management and board reports on quality management
• leading, contributing to and implementing quality management initiatives across the organisation.

Major role responsibilities

• ensure that the QMS is compliant with the ISO9001:2015
• lead preparation and maintenance of the organisation's ISO 9001 certification
• provide ongoing training and support to QRC Specialists to maintain the self-assessment schedule, root cause analysis, and corrective actions register.
• oversee the monitoring of client feedback and evaluation of incidents and complaints for risk and quality management and reporting purposes
• drive continuous improvement in quality management, quality systems and quality culture
• be a strong ambassador for the Legal & Risk team
• regularly report to your manager on team issues such as resourcing needs, performance, training/development, disciplinary action, leave, Work, Health & Safety issues etc.

This is a permanent employment opportunity in a organisation that can offer you long-term career development and future opportunities.